— Romer Eclipse
— Römer Evolva
—Kiddy Cruiser pro2)
—Kiddy Smartfix2)
— Romer King II
— Baby Comfort RodiFix2)
— Römer King II LS
— Romer King II ATS
— Maxi-Cosi RodiFix2)
— Baby Comfort RodiFix Air protect2)
Group II
— Maxi-Cosi RodiFix Air protect2)
— Baby Comfort Rodi XP2)
— Britax MultiTech1)
— Maxi-Cosi Rodi XP2)
— Baby Comfort Rodi XR2)
— Maxi-Cosi Rodi XR2)
— Baby Comfort Rodi SPS2)
— Maxi-Cosi Rodi SPS2)
— Römer Evolva1)
Group II/III
— Chicco OASYS 23 Fix Plus evo2)
— Chicco Gro-Up3)
— Chicco YOUUniverse2)
— Concord Transformer T3)
—Concord Transformer Pro3)
—Concord Transformer XT3)
—Concord Transformer XT Pro3)
—Concord Vario3)
— Römer KidFix XP SICT2)
— Römer KidFix XP2)
— Römer KidFix SL SICT2)
— Römer KidFix SL2)
—Kiddy Guardian fix Pro2)
—Kiddy Guardian Pro2)
—Kiddy Guardian fix 32)
—Kiddy Cruiser fix 32)
— Römer Kid II2)
— Römer Discovery SL2)
—Takata Maxi
3. Engage the electronic parking brake.
co.
In case of emergency
4. Put the gear lever in neutral or the selector lever in the P
Take the pertinent security
position.
measures for your person and
5. Turn off the engine and remove the key from the ignition
the vehicle
hard lock ÿ p. 154.
6. Get all the occupants out of the vehicle and take them to
Observe the legal provisions regarding the marking of a
immobilized vehicle. In many countries it is mandatory, e.g. For
guard fence. Please note the country-specific regulations
a safe place away from road traffic, e.g. e.g. behind the
example, switch on the emergency flashers and use a reflective
regarding the use of reflective vests.
vest.
tant.
7. When leaving the vehicle, never leave any keys
checklist
of it inside.
For your own safety and that of your companions, take into
8. To warn other road users of the presence of the vehicle, place
account the following points in the order indicated ÿ :
the warning triangle.
1. Place the vehicle on suitable ground and at a safe distance
9. Allow the engine to cool down sufficiently and, if necessary,
from road traffic ÿ .
call for help from personnel
2. Switch on the emergency flashers ÿ p. 14.
1) Direction of travel: forward facing only.
5 N M 0 1 2 7 6 0 A J
2) Up to a height of 135 cm (approx. 53 inches).
3) Up to a height of 140 cm (approx. 55 inches).
69
In case of emergency
specialized. Volkswagen recommends the
Volkswagen emergency service.
WARNING
Exhaust system components become extremely
hot and could cause a fire and serious injury.
When the hazard warning lights are switched on, it is
possible to signal a change of direction or lane, e.g.
For example, when being towed, by operating the
turn signal lever. The hazard flashers remain off
during this time.
· Never park the vehicle in such a way that any
component of the exhaust system comes into
contact with easily flammable materials that may
be found under the vehicle, such as dry grass or
fuel.
The emergency flashers must be switched on,
e.g. For example, in the following situations:
— When the preceding vehicles slow down re
WARNING
suddenly the march or the end of a traffic jam is
reached. This warns vehicles behind you.
If the vehicle has to be pushed by hand, do not
allow it to press against the rear light clusters or
the rear spoiler, or on large sheet metal surfaces.
This could cause damage to the vehicle and the
detachment of the rear spoiler.
- In case of emergency.
— When the vehicle suffers a breakdown.
— During tow starting and towing
do.
The 12 volt battery is discharged if the hazard
warning lights are left on for a long period of
time, also with the ignition off.
Always observe the local regulations regarding the
use of emergency flashers.
If the emergency flashers do not work, warn other
road users of the presence of the damaged vehicle
with other measures, always in accordance with legal
provisions.
Depending on the vehicle's equipment, the
brake lights flash quickly when braking hard or
coming to a full stop at speeds above 80 km/h (approx.
50 mph). In this way, vehicles driving behind are
warned in a particularly conspicuous way. If you
continue to brake, the emergency flashers come on
WARNING
automatically when the speed drops below approx. 10
km/h (6 mph). When accelerating, the hazard warning
A vehicle immobilized on the road carries a high
risk of accident for its occupants and other road
users.
flashers are automatically switched off.
· Stop the vehicle as soon as possible and
guro.
· Park the vehicle a safe distance from road traffic.
Equipment for emergencies
· Switch on the emergency flashers.
· Never leave anyone inside the vehicle, especially
children or anyone who may need help. This is
especially important when the doors are locked.
First aid kit
People locked in the vehicle may be exposed
to very high or very low temperatures.
Depending on the equipment, the first-aid kit can
be housed in various places in the trunk:
— In a bag inside one of the slides
trunk sides (left or right).
— In a foam element under the boot floor.
WARNING
For your own safety, do not ignore this important
checklist, otherwise accidents and serious injuries
could result.
The first-aid kit must comply with the corresponding
legal provisions.
— Respect the expiration date of the content.
· Always follow the operations in the checklist and
always observe the generally valid safety
measures.
— After using the first-aid kit, replace the contents if
necessary and re-store it safely.
70
Security
warning triangle
Always securely fix the first-aid kit, the
warning triangle and the fire extinguisher on
the supports provided in the vehicle.
· Store the reflective vest in a storage compartment
within easy reach.
Information call, Assistance call
and Emergency call service
Fig. 51 On the boot lid: support for the warning triangle.
Depending on the equipment, there may be a
warning triangle on the boot lid.
1. With the tailgate open, turn the bracket lock 90°
anti-clockwise ÿ fig. 51.
Fig. 52 On the overhead console: control for voice
services.
2. Open the support and remove the warning
triangle.
information call
assistance call
3. After using the triangle, put it back in the holder
and close the holder.
emergency call service
The warning triangle must comply with the legal
provisions.
Depending on equipment and country, using the
control located on the overhead consoleÿ fig. 52
can run voice services. A factory-fitted control unit
Reflective vest
CO
Depending on the equipment, the reflective vest
can be found in a storage compartment in the front
door trim or in the glove box ÿ p. 10, ÿ p. fifteen.
est
P
ablishes the necessary connection.
Y
Please also note the information on Volkswagen
We Connect ÿ p. 2. 3. 4.
The reflective vest must comply with the legal
provisions.
Emergency call service control lamp There is a
control lamp on the control ÿ fig. 52 (arrow).
Depending on the operating status of the vehicle,
the control indicator lights up in different colors and
light sequences:
Extinguisher
Depending on the equipment, a fire extinguisher
can be housed in a support in the passenger footrest
area, under the seat.
The control lamp is off: the emergency call
service is deactivated or not available.
The extinguisher must comply with the legal
provisions, always be in usable condition and be
checked regularly (see inspection label on the
extinguisher).
Control lamp flashes red after switching
on the ignition: there is a fault in the system.
The Emergency Call Service is disabled.
WARNING
Objects not secured to the vehicle could be thrown
from the passenger compartment in the event of
a sudden stop, sudden maneuver or accident,
causing serious injury.
The control lamp stays red: there is a fault
in the system. The Emergency Call Service
is not available or only available with
limitations.
5 N M 0 1 2 7 6 0 A J
71
In case of emergency
The control indicator lights up green: the emergency
WARNING
call service is available, the system is operational by
the vehicle.
The following conditions may result in making an
emergency call not possible, either manually or
automatically, or only possible to a limited extent:
Control lamp flashes green: There is an active
voice connection.
The emergency call is made in a zo
na with no or insufficient mobile phone coverage and
information call
satellite signal.
— The information call is a call to the customer service of
Volks wagen AG.
· In areas with sufficient mobile phone and satellite signal
coverage, the mobile phone network of the
telecommunications operator is not available.
— Information Call is only available
in certain countries.
· In areas with sufficient mobile phone and satellite signal
coverage, the 2G/3G mobile phone network of the
telecom operator is not available. In this case, the
emergency call, if available, is diverted to the e-Call
emergency call system, which is required by law. If the
vehicle does not have the eCall emergency call system
required by law, the call is diverted to the emergency
number 112.
— The telephone party communicates in the
language in which the vehicle was registered on
Volkswagen Car-Net or We Connect.
assistance call
— With the Assistance Call, specialized help can be
requested directly in the event of a breakdown.
— Parallel to the voice call, the
some vehicle data, e.g. eg, your current location.
· In some countries, the Emergency Call Service is
not legally permitted.
— The telephone party communicates in the language
· There is no valid license for the use of the Emergency
Call Service.
ma with which the vehicle was registered in
Volkswagen Car-Net or We Connect.
· The vehicle components necessary for the manual or
automatic emergency call are damaged or do not
receive enough power.
emergency call service
— When this service is activated, a connection to the
Volkswagen emergency call center is established.
· Call Service has been deactivated
emergency. In this case, the emergency call, if
available, is diverted to the e-Call emergency call
— If an emergency call is made manually or one is activated
automatically in the event of an accident with an airbag
system, which is required by law. If the legally
required eCall emergency call system is not available,
triggering, relevant data is transmitted to deal with the
no emergency call is established.
emergency, e.g. the current location of the vehicle ÿ p.
393.
Neither will the call be diverted to the emergency
number 112.
— The telephone party uses the language that is set in the
· The ignition of the vehicle is not connected.
vehicle's infotainment system. If the set language is not
available at the emergency call location, English will be
Manually trigger an emergency call
used.
1. Press the key cover, if equipped, and lower the cover.
— The Emergency Call Service can be permanently
2. Press the emergency call key
deactivated in an appropriately specialized specialist
ÿ fig. 52 until the control lamp flashes green.
workshop. Volkswagen recommends a Volkswagen dealer.
— If the vehicle has the eCall emergency call system required
The emergency call is activated and a voice connection
to the Volkswagen emergency call center is established.
by law, the emergency call service can be deactivated in
the infotainment system. If you carry it, the legally required
eCall emergency call system cannot be switched off or
deactivated ÿ p. 237, ÿ p. 238.
If you inadvertently press the emergency call key, end the
call immediately:
72
Security
1. Press the emergency call button again until the control
agency. The system will automatically delete the data
related to the call 13 hours after the call is activated.
indicator remains lit green.
The following data is sent:
Press the emergency call button ÿ fig. 52 only
in case of emergency.
— The current position of the vehicle at the time of activation
of the emergency call
Automatic activation of an emergency call
— Another 9 positions immediately prior to the activation of
the emergency call (route)
The automatic emergency call is only activated if the ignition
is on.
— Vehicle Identification Number (VIN)
— Vehicle propulsion type
— Vehicle type
Immediately after the airbags or seat belt tensioners have
been deployed, a connection to the Volkswagen emergency
call center is automatically established. The automatic
— Type of activation (automatic or manual)
— Call type
emergency call cannot be interrupted by pressing its button
ÿ fig. 52.
— Direction in which the vehicle was traveling at the time
the emergency call was activated
If the questions in the Volkswagen emergency call center
are not answered, appropriate relief measures are
automatically implemented.
— Severity of the accident
— Accident address
— Moment of collision
Built-in Battery The
— Reliability of position data
— Dataset version
built-in battery ensures that the Emergency Call Service
remains available for some time even if the 12-volt battery
has been disconnected or has failed.
— Counter of data sets transmitted per call
If the integrated battery runs flat or fails, a message to this
effect is shown in the instrument cluster display. When the
corresponding message is displayed, go immediately to a
suitably qualified specialist workshop and have the battery
replaced. Volkswagen recommends a Volkswagen dealer.
— Determined number of occupants of the vehicle
ass
— Language selected in the infotain system
mind
Depending on the equipment and the country
in question, the transmission of the data may
be influenced by privacy settings ÿ p. 238. The
Every 3 years approx., have it checked by a suitably
functionality of the Emergency Call Service can only be
qualified specialized workshop.
guaranteed if full data transmission is possible.
Checking the built-in battery and, if necessary, replacing
it. Volkswagen recommends a Volkswagen dealer.
The operation of the Emergency Call Service may
be limited if it is mounted
Data transmission
then an infotainment system.
When an emergency call is made, the available data is
transmitted to the Volkswagen emergency call center so
Forwarding to the emergency call system (e-Call),
that the necessary relief measures can be determined.
required by law
In some situations, the Emergency Call Service is limited
The vehicle location data is permanently overwritten so
or cannot be performed. If the vehicle does not have the
eCall emergency call system required by law and it is
possible, a voice connection is established with a public
emergency coordination center. In this case, the available
data is transmitted to the public emergency coordination
center so that the necessary aid measures can be determined.
that only the last 10 saved locations are available, which
are necessary for the correct operation of the Emergency
Call Service. In this way, the vehicle cannot be permanently
monitored.
The data related to the emergency call is only processed
5 N M 0 1 2 7 6 0 A J
to ensure the proper functioning of the Emergency Call
Service.
In the infotainment system, in the service
management, you can query whether the
73
In case of emergency
vehicle has the eCall emergency call system required
by law ÿ p. 238.
Diversion to the emergency number 112
In some situations, the Emergency Call Service is
limited or cannot be performed. If the eCall
emergency call system required by law is not
available and possible, an emergency call is made to
the general emergency number 112. In this case only
a voice connection is established and no data is
transmitted, p. e.g., from the vehicle or from the location.
Problems and solutions
Failure in the emergency call service
The control lamp for the emergency call button lights
up and stays on red. In addition, the message Error:
Emergency call function may appear on the
instrument panel display . Workshop!
There is a fault in the Emergency Call Service. If
this is the case, you cannot make any emergency
calls.
1. Immediately go to a duly qualified specialized
workshop and ask for the fault to be repaired.
Volkswagen recommends a Volkswagen dealer.
Limited emergency call service
The control lamp for the emergency call button lights
up and stays on red. In addition, the message
Emergency call function limited may appear on the
instrument panel display . Workshop!
Operation of the Emergency Call Service is only
available with limitations. You cannot perform e.g. eg
no voice calls to the Volkswagen emergency call
center.
1. Immediately go to a duly qualified specialized
workshop and ask for the fault to be repaired.
Volkswagen recommends a Volkswagen dealer.
74
Security
2024 VW Tiguan Owner's Manual
