sign up to make calls. The second connected
device can be used to receive calls via the
infotainment system and for media playback.
traffic information
Note and , at the beginnionng poafgtheis25c2h,aapntder,
on page 270.
Driving at high speed, bad weather and road
conditions, a noisy environment, including outside
the vehicle, as well as the quality of the network, can
negatively affect in-vehicle phone calls.
Depending on the equipment, not all infotainment
systems and not all countries have traffic information
reception.
The infotainment system receives detailed information
Call traffic automatically if Internet connection is
established. This information is shown with
The mobile phone interface can integrate an
antenna amplifier that improves the reception quality
of the mobile phone.
symbols and highlighting the road network on the
map with a color.
As a general rule, the pairing of a device, for
example a mobile phone, is only necessary
once. You can reset the
The reception of traffic information depends
on the privacy settings. In offline mode no traffic
information is received.
connection of the device via Bluetooth or WLAN (Wi
Fi) to the infotainment system whenever you want
without having to pair the device again.
traffic bulletins
Events from traffic reports, eg traffic jams or
congested traffic, are shown with symbols on the
navigation map ÿ p. 271, Navigation equipment and
symbols.
Open the phone interface menu
1.Press HOME
Or: press MENU
Or: press PHONE
.
.
With active route guidance, traffic information
events on the current route are displayed in the
route details. These traffic bulletin incidents can be
.
avoided ÿ p. 275, Function Descriptions.
Equipment and symbols of the telephone
interface
Local warnings, for example in the event of a
storm, can be issued with a pop-up message
via the infotainment system.
Note and from page 252.
Traffic flow indication
The mentioned equipment features and symbols
are not available in all countries and infotainment
systems.
The navigation map shows the flow of traffic
according to current traffic bulletins, highlighting the
road network with a color.
Equipment features
Orange Congested traffic.
— Hands-free function.
Jam.
Red
— Use up to two mobile phones at the same time
time.
— Telephone book with up to 5000 contacts.
— Bluetooth SMS functions:
— Read SMS.
phone interface
Introduction to the topic
— Write SMS (templates included).
— Play SMS.
Using the telephone interface, you can connect your
— Message history.
— Bluetooth email functions:
— Email reading.
telephony-capable mobile phone to the infotainment
system and operate the phone functions via the
infotainment system. The sound is played through the
vehicle's speakers.
— Email writing.
You can connect up to 2 mobile phones at the same
— Pairing of Bluetooth and WLAN (Wi-Fi)
devices by NFC.
time with the infotainment system. But only one of
both devices will be active and can use
— Comfort telephony.
276
Infotainment system
Obtain information about the Volkswagen brand and
— Connecting to wireless charging option (wireless charging
function) ÿ p. 278.
about selected additional services related to traffic and
your journeys.
— Connection to vehicle-mounted microphone.
Symbols in the main menu The
Call list symbols
symbols can be different depending on the infotainment system.
1. To open the call lists, tap .
Incoming call.
Contacts.
Outgoing call.
List of incoming and outgoing calls.
Dial phone number.
Missed call (unanswered call).
Frequent calls or mobile phone bookmarks (if supported
by the mobile phone).
Text messages (SMS and emails).
Change active device.
Telephone number (company).
Telephone number (home).
Mobile phone number.
Phone interface settings.
Symbols for calls The symbols
can be different depending on the infotainment system.
Fax (company).
Fax (private).
Show and manage a call.
End or reject a call.
Symbols for messages The
Mute handsfree sound
symbols can be different depending on the infotainment system.
Hold call.
1. To open text messages, tap .
Template for text messages.
Continue call.
Show as SMS conversation.
Play messages.
Add a participant to a conference call or start a conference
call.
Send an emergency call (SOS).
Get help in case of breakdown.
Places with special regulations
Note and from page 252.
Voicemail.
5 N M 0 1 2 7 6 0 A J
Switch off the mobile phone and the phone interface in places
at risk of explosion. These lu
phone interface
277
Gares are not always clearly signposted.
To them belong, for example:
In order to use the functions of the wireless charging function,
you have to place a suitable mobile phone correctly in the storage
compartment.
— Areas close to pipes and tanks containing chemical
products.
Depending on the equipment, the mobile phone is connected
to the vehicle's antenna. This improves the reception and
— The lower decks of ships and ferries.
sound quality of calls.
— Areas close to vehicles powered by liquefied gas, for
example, propane or butane.
— Areas where the air contains chemical elements or particles
such as flour, dust or metal particles.
wireless charging function
— Any other place where it is mandatory to turn off the vehicle's
engine or disconnect the mobile phone.
Note and from page 252.
WARNING
Switch off the mobile phone and the telephone interface in
places where there is a risk of explosion!
WARNING
In places where special rules apply or the use of mobile phones
is prohibited, the mobile phone must always remain disconnected.
The radiation emitted by the mobile phone when it is turned on
can cause interference to sensitive technical and medical
equipment, and may even cause it to malfunction or break down.
Fig. 185 Standard representation of the mounting
surface with mat for the wireless charging function.
The wireless charging function is available depending on
equipment, but not in all countries.
Telephone interface types
The mounting surface with mat ÿ fig. 185 1 for
Note and from page 252.
the wireless charging function is located, depending on the
Depending on equipment and country, the following types of
telephone interface may be installed in your vehicle:
vehicle, in the center console or in the area between the front
seats
slide wombs.
— Basic equipment of the telephone interface.
— Comfort telephone interface.
On some vehicles, the mat ÿ fig. 185 1 has a phone symbol
indicating the center position of the wireless charging function.
The appearance of the symbol on the mounting surface may differ
on some vehicles.
Basic equipment of the telephone interface The
telephone interface uses the HFP Bluetooth profile for transmission.
This interface allows the use of telephone functions through the
infotainment system and playback through the vehicle's
The wireless charging function enables wireless power
transmission by electromagnetic induction over a short distance.
loudspeakers.
The maximum charging power is 5W.
Comfort telephone interface
The Qi standard enables wireless charging of suitable Qi-
compatible mobile phones.
Like the basic equipment of the telephone interface, the Comfort
telephone interface uses the HFP Bluetooth profile.
To find out if a mobile phone is compatible with the Qi standard,
please refer to the instruction manual of the mobile phone. The
mobile phone manufacturer provides more information on
The Comfort telephone interface may be equipped with the
wireless charging function ÿ p. 278.
compatibility.
278
Infotainment system
Only one Qi-compatible mobile phone may be placed on the
80 mm x 140 mm (3.15 x 5.512 inches) onto the surface of
the slide, as directed.
surface where the wireless charging function is located,
horizontally, without a protective casing and with a maximum
size (width x length) of 80 mm x 140 mm (3 .15 x 5.512 inches).
· If necessary, remove objects that hinder
the cover closing function.
· While driving, always keep the cover closed.
Larger Qi-compatible mobile phones cannot be charged wirelessly.
WARNING
Before charging, remove foreign objects with metal
components, eg coins, from the storage compartment and
observe the instruction manual of the mobile phone.
Metal components can reach high temperatures. This can
cause burns and a fire.
· Do not place metal objects or objects with metal components
on the housing surface of the wireless charging function.
To charge a Qi-compatible mobile phone, place a suitable mobile
phone without the protective casing with the screen facing up, in
the center and with its entire surface resting on the holder.
Charging starts automatically.
WARNING
Do not deposit IDs, credit cards, etc. with a magnetic stripe or
with a chip on the surface that accommodates the wireless
charging function. Data stored on the magnetic stripe or chip may
become unusable.
The factory-fitted infotainment system informs you about the start
of charging and, if necessary, about foreign objects with metallic
components detected in the storage compartment. Remove
foreign objects immediately!
If a mobile phone has not been placed on the storage
compartment in the correct position or its dimensions are very
Pair, connect and manage
large, it may not be recognized or not correctly. The infotainment
system indicates, under certain circumstances, that there is a
Note and from page 252.
foreign object in the storage compartment. If a suitable mobile
phone is used and its position is corrected, the fault can be
eliminated.
Pair a telephony-capable mobile phone with the infotainment
system to use the functions of the telephone interface. Before the
first connection, the mobile phone must be paired with the
infotainment system. In doing so, a user profile is automatically
Storage cover Depending on
saved in the infotainment system.
equipment and country, the storage compartment for the wireless
charging function has a cover for the mobile phone display.
Pairing may take a few minutes. The available functions depend
on the mobile phone used and its operating system.
Only a single mobile phone with a maximum dimension (width x
length) of 80 mm x 140 mm (3.15 x 5.512 inches) is allowed to
be placed in the cover holder according to the guidelines.
Pair a mobile phone
The cover can prevent distractions caused by the mobile phone,
for example, if you receive messages.
Pairing requirements: ÿ Bluetooth is activated
on the mobile phone.
The cover must always be closed while driving and the screen of
the mobile phone completely covered.
ÿ Bluetooth is activated in the info system
tainment.
WARNING
1. On the mobile phone, access the list of available Bluetooth
devices and select the name of the infotainment system.
Notifications on the mobile phone screen can distract the
driver's attention and increase the risk of a serious accident.
2. Note and, if necessary, confirm the messages that appear on
the mobile phone and in the infotainment system.
· Deposit only one mobile phone that is suitable, possibly Qi-
compatible, without the protective casing and with a
maximum dimension (width x length) of
5 N M 0 1 2 7 6 0 A J
phone interface
279
active
If the pairing is successful, the mobile phone data is
The mobile phone is paired and connected. The
functions of the telephone interface are carried out with
saved in the user profile.
the data of said mobile phone.
3. Optional: Confirm the data transfer message on the mobile
phone.
Passive
The mobile phone is paired and connected. Only
incoming calls can be accepted through the phone
interface. No other functions are available.
WARNING
If you pair while riding, it may cause an accident or injury.
Paired mobile phones are stored in the infotainment system even
if they are not currently connected.
· Perform pairing only with the vehicle stopped.
In the pairing of some mobile phones, a PIN is
displayed on the screen of the mobile phone.
mobile phone. To complete the pairing, press this PIN on the
infotainment system.
Connect a mobile phone
Prerequisite: A mobile phone is paired with the infotainment
system.
1. Activate Bluetooth on the mobile phone.
Bluetooth pairing by NFC NFC and
Change connection type (passive to active)
Bluetooth pairing by NFC are not available in all countries or on
all vehicle models. Depending on the equipment, NFC is not
available in all vehicles with the wireless charging function.
Prerequisite: Several mobile phones are connected to the
infotainment system at the same time.
1. Press .
Or: tap on the name of the active mobile phone.
Requirements for the only pairing needed: ÿ NFC technology and
vehicle-mounted carriers with wireless charging capability.
The mobile phone with the active connection is marked.
ÿ NFC is active on the mobile phone.
2. Select the name of the mobile phone you want
do.
1. Press
Select mobile phone.
All other mobile phones are automatically in the passive
connection.
2. Unlock the mobile phone.
3. Place the mobile phone correctly in the wireless charging
storage compartment.
User profiles
An individual user profile is automatically created for each of the
paired mobile phones. Data from the mobile phone, eg contact
data or settings, is stored in the user profile. A maximum of ten
user profiles can be stored in the infotainment system at the same
time.
4. Proceed with the Bluetooth pairing by following the prompts
on the mobile phone and the infotainment system and
confirm.
The mobile phone is paired with the infotainment system.
While the infotainment system is in the Known
mobile phones menu, the
wireless charging function is disabled.
When you exit that menu, the wireless charging function is
reactivated.
To completely delete the saved data, reset the infotainment
system to the factory settings.
Active and passive connection
Telephone and send messages
To use the functions of the telephone interface, there must be at
least one mobile phone connected to the infotainment system. If
several mobile phones are connected to the info tainment system,
you can switch between active and passive connection. To use
Note and from page 252.
Open phone interface
the phone interface with the desired mobile phone, establish the
active connection to the infotainment system.
1.Press MENU
Or: press PHONE
.
.
Difference Between Connection Types
280
Infotainment system
Call
Send an e-mail
Select a phone number to start a call. To select a phone
number you have different functions.
1. Press
EMAIL New message and in
enter the message on the screen.
2. Enter the contact you want in the search bar.
Use contact details
3. To send the message, press OK.
If the contacts have multiple registered phone numbers, you
have to select the desired phone number.
1. Press . Tap the contact in the list to start the call.
Phonebook, favorites and speed
dial keys
Or: press . To search for a contact, enter the contact's
name in the input field. Tap the contact to initiate the call.
Note and from page 252.
Phonebook When a
Or: To start the call, tap a favorite in the main menu of the
mobile phone is paired with the infotainment system for the first
time, the phonebook is stored in the infotainment system. Data
transmission may need to be confirmed on the mobile phone.
phone interface.
When searching for a contact, enter the
last name and first name separated by a space.
dude.
Each time the phone is connected again the phone book is
updated. During the update, you can continue to use the phone
book being updated.
Use a calling list
The phone interface shows the call list of the mobile phone.
Start a call from the call list.
If conference calls are supported, you can access the phonebook
during a call and add another participant to the call.
1. Press
start the call.
All. Touch a number in the list to
If a picture is saved for a contact, it can be displayed in the list
next to the entry.
Or: Tap and filter the call list entries, for example, missed
calls or dialed numbers. To start the call, tap a number in
the filtered list.
Favorites and speed dial keys A speed dial
key can be assigned to a favorite in the phone book. If a photo is
registered in the entry, it is displayed on the speed dial key.
Enter a phone number manually
1. Tap and enter the phone number.
2. To start the call, tap .
Dial keys have to be edited manually and are then assigned
to a user profile ÿ p. 279.
During the entry of the telephone number, the contacts
that match this number are not shown on the screen of
the infotainment system.
Assign a speed dial key
1. Press the free dial key.
Sending a text message
2. Tap the phonebook contact or search for it using the search
bar. If the contact has multiple phone numbers, tap the
number in the list.
Depending on the mobile phone and infotainment system used,
you can send and receive SMS and, depending on the country,
emails via the phone interface.
Edit a speed dial key
send a text
1. Press the speed dial key and hold it down until the phone book
opens.
1. Press
SMS New message and enter the menu
sage on the screen.
2. Tap the new phonebook contact.
If the contact has multiple phone numbers, tap the number
in the list.
2. Enter the contact you want in the search bar.
5 N M 0 1 2 7 6 0 A J
3. To send the message, press OK.
phone interface
281
call favorites
Differences in voice commands
1. Press the assigned speed dial key.
Command-based voice control (standard)
Favorites are not updated automatically. If you change
a contact's phone number, the speed dial key needs to
be reassigned.
In this case the commands have to respect a predetermined
syntactic order to be recognized correctly, for example
“Guide me to [city, street, number]”. You will find further
examples in the infotainment system. Command-based voice
operation can be executed in any of the available languages ÿ
p. 282.
Deleting favorites from a speed dial key The symbols can
be different depending on the infotainment system.
1. Press
To delete a favorite, press the desired speed dial key .
Manage favorites.
Advanced voice control (offline or online)
Advanced voice control enables natural dialogue with the
system. If, for example, we ask "How much is left to arrive?",
the system will indicate the time remaining to reach the
destination. Commands can be freely formulated and can be
colloquial. You will find command suggestions in the
infotainment system.
.
Or: press
-or- To remove all favorites from all speed dial keys,
tap Remove All.
2. Press confirmation to delete.
Advanced voice control works both online and offline. In
Online mode, more functions and data are available for better
command recognition. For Online mode you need a con
We Connect Plus or We Connect Start deal valid for the
vehicle.
voice control
If both command-based voice control and advanced voice
control are available for a language, activating voice control
always uses advanced voice control.
Introduction to voice control
With voice control, you can execute certain functions
with a command.
Available languages
The number of languages available in your country depends
on the equipment.
Types of voice control
Depending on the language set in the infotainment system,
one of the following voice controls is available in the vehicle:
Language
Standard Offline Online
German
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
— Command-based voice control (standard).
— Advanced voice control (offline or online).
English (GB)
English (US)
Italian
French
Is my vehicle equipped with voice control?
If there is a voice control button on the multifunction steering
Spanish
Czech
x
—
x
—
wheel or the VOICE button othnethveehinicfoletauinnmdeernsttasnydstsetmheor
Dutch Polish
Portuguese
activation word, then the vehicle is equipped with voice control.
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
Norwegian
Swedish
Danish
Test voice control before setting off to familiarize
yourself with how it works.
Finnish
Bulgarian
Greek
Russian
Turkish
x = type of voice control available in this language.
282
Infotainment system
2024 VW Tiguan Owner's Manual
