The guarantee against perforation due to corrosion of the repaired
areas will be specified.
Therefore, the data generated or processed by the control units
can be of a personal nature or, under certain conditions,
become so. If necessary, based on the available vehicle data,
conclusions can be drawn about e.g. For example, your driving
style, your location, your itinerary or your usage behaviour.
Long Term Mobility Guarantee
Your rights with regard to data protection Under
In many European countries, the selling Volks wagen dealer
grants an extensive Long Term Mobility Guarantee to new
vehicles from the factory. This guarantee applies from the
delivery of the vehicle and until the interval of the first inspection
is fulfilled.
current data protection legislation, you have certain rights
against Volkswagen regarding the possible processing of your
personal data.
According to it, you have the right to ask Volkswagen or third
parties, e.g. For example, breakdown service companies,
garages or online in-vehicle service providers, who inform you
extensively and free of charge, as long as they have stored your
personal data, what data they have about you and for what
purpose, as well as the origin of the same. You can also request
information about the transfer of data to other instances.
If you purchase the vehicle directly from Volks wagen AG, the
latter grants you the Long-Term Mobility Guarantee from the
date of delivery and until the first inspection interval expires.
Your Volkswagen dealer will extend the Long-Term Mobility
Guarantee until the next prescribed inspection if it is carried out
at his premises. The cost of the complete service package is
included in the price of the service.
You will find more information about your legal rights, e.g. For
For details on the benefits, conditions and terms of the Long-
Term Mobility Guarantee, please contact a Volkswagen dealer.
example, to delete or rectify data, in the applicable data
protection legal notices on the Volkswagen website, including
contact details and a note about the data protection officer.
With specialized help, e.g. For example, in a workshop (if
necessary, against payment), you can retrieve data that is only
stored locally in the vehicle.
Memories and data services
Valid in EU countries governed by the Union's General Data
Protection Regulation
Legal requirements for data disclosure Insofar as
European:
there are legal provisions in this regard, Volkswagen is obliged
in exceptional cases to provide, to the extent necessary, the data
available to it at the request of public bodies, e.g. For example, to
solve a crime.
Data processing in the vehicle
Electronic control units are mounted in the vehicle. The
control units process data that e.g. For example, they receive
from the vehicle's sensors, generate themselves or exchange
with each other. Some of them are necessary for the safe
operation of the vehicle, others support driving (driver assistance
systems) and still others enable comfort functions or additional
functions of the infotainment system.
Public bodies are also authorized, within the framework of current
legislation, to consult the vehicle data themselves in isolated
cases. Thus, in the event of an accident, they could e.g. For
example, consult information registered in the airbag control unit
that could help to clarify said accident.
Personal references All vehicles are
Vehicle operating data
identified with an unequivocal chassis number. This vehicle
identification number can be used to identify the current and
previous owners of the vehicle, e.g. In Germany, for example,
The control units process data for vehicle operation.
by asking the Federal Office for Motor Vehicles. There are also
other ways to identify the owner or the driver from data taken
For example:
— Information on the condition of the vehicle,
from the vehicle, e.g. eg, registration.
p. eg speed, deceleration, lateral acceleration, number of
wheel revolutions, indication of fastened seat belts, etc.
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Information for the client
— Surrounding circumstances, e.g. e.g. temperature, rain
give to review These data can also be used to verify customer
claims in which you want to assert the legal or commercial
guarantee.
and light sensor, sensors for distance control, etc.
Generally, this data is ephemeral, is not saved beyond the
Service workshops can reset the vehicle's fault memories as
part of repair or maintenance work or at your request.
operating time and is only processed in the vehicle itself. Control
units usually contain data memories. These memories are used
to document, temporarily or permanently, information on the
condition of the vehicle, the request for components, maintenance
needs, as well as incidents and technical failures.
Reprogram control units
In general, all the data necessary for component management
is stored in the control units. The programming of some
convenience functions, such as convenience indicators, single
door unlocking and display indications, can be changed using
special workshop equipment. If the comfort functions are
reprogrammed, the data and descriptions in this instruction
manual about these functions will not coincide with them. Have
Depending on the technical equipment, the following information
is saved: — Status of system components, e.g. g., fill levels, tire
pressure, battery condition, etc.
a suitably qualified specialized workshop record the
reprogramming in the digital Maintenance Plan. Volkswagen
— Malfunctions and defects in important system components,
e.g. e.g. lights, brakes, etc.
recommends a Volkswagen dealer.
— Reactions of the systems in situations of
march specials, p. For example, the triggering of an airbag,
the intervention of stability regulation systems, etc.
The duly qualified specialized workshops are aware of possible
programming modifications. Volkswagen recommends a
Volkswagen dealer.
— Information regarding incidents that may cause damage
or failure in the vehicle.
In special cases, e.g. For example, if the vehicle detects a
malfunction, it may be necessary to save data that would
comfort functions
otherwise be ephemeral.
ros.
You can save comfort settings (personalization) in the vehicle,
change and reset them at any time.
When you make use of services, e.g. For example, for repair or
maintenance, the stored operating data as well as the vehicle
identification number can be called up and used if necessary.
Depending on the equipment in question, for example:
This data is accessible to employees of the Service network, e.g.
e.g., from workshops, or third parties, e.g. For example,
— Seat and steering wheel position adjustments
— Suspension and climate settings
employees of the breakdown assistance services. This also
applies to cases of guarantee or application of measures aimed
at guaranteeing quality.
— Individualizations, such as rear-view mirror adjustment
or ambient lighting
Infotainment system
The data is retrieved via the vehicle's OBD (On-Board-Diagnose
Depending on the equipment you have selected, you can provide
data to the vehicle's infotainment system yourself.
= on-board diagnosis) connection, which is required by law ÿ p.
389, Repairs and technical modifications. Performance data
documents the technical condition of the vehicle or individual
components, helps diagnose faults, fulfills statutory warranty
Depending on the equipment in question, for example: —
Multimedia data for playing music, movies or photos in an
obligations and improves quality. If necessary, this data, in
particular information on component requests, technical incidents,
operating errors and other faults, is transmitted to Volkswagen
together with the vehicle identification number. In addition, the
manufacturer is responsible for damage caused by a defective
product. Volkswagen also uses vehicle operating data for this,
e.g. e.g., for flame campaigns
infotainment system.
— Phonebook data for use in combination with a hands-free
device or navigation system.
— Navigation destinations entered.
— Data on the use of online services.
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This data can be stored locally in the vehicle or on a device
that you
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Memories and data services
has connected to the vehicle, e.g. For example, a
mobile phone, a USB flash drive or an MP3 player.
As long as this data is stored in the vehicle, it can
be deleted at any time.
legal, contractual agreement or consent, personal
data is only collected, processed and used to make
the services available.
You can activate and deactivate services and
This data is only passed on to third parties at your
request, based on the settings you have selected
(especially in the context of using online services).
functions (some of which are paid for) and in some
cases also the entire data connection in the vehicle. HE
except special functions and services prescribed by
law, p. eg emergency call systems.
Mobile phone integration If the
Thirdparty services
vehicle is equipped with the corresponding
equipment, you can connect your mobile phone or
other mobile terminal, if they have the corresponding
function, to the vehicle so that you can control them
with the controls integrated in the vehicle. In this
case, the image and sound of the mobile phone can
be viewed and heard through the infotainment
system. At the same time, certain information is
transmitted to your mobile phone. For example,
depending on the type of integration, data on the
position and other general vehicle information. In
this regard, please inform yourself about the display
of applications in the infotainment system.
If there is the possibility of using online services
from other providers, these providers are solely
responsible for said services, and these services
are subject to the data protection and use conditions
of said providers. Volkswagen has no influence on
the content exchanged within the framework of these
services.
For this reason, ask the provider in question about
the type, scope and purpose of the collection and
use of personal data in the context of the services
it provides.
This makes it possible to use certain applications
installed on the mobile phone, e.g. g., navigation or
music playback. No other interaction between the
mobile phone and the vehicle takes place, especially
no active access to vehicle data. The provider of the
application used determines the type of processing
to which the data is subsequently subjected.
Depending on the application in question and the
operating system of your mobile phone, you may or
may not make settings for it.
Black box (Event Data
Recorder)
This vehicle is equipped with a black box. The
main function of a black box is to record data that
helps analyze how vehicle systems have behaved
in the event of accidents.
two in special circumstances or in case of accident-
like situations, e.g. For example, in the event of an
airbag deployment or collision with an obstacle on
the road. The black box is designed to record ride
dynamics and restraint system data for a brief period
of 30 seconds or less. The black box of this vehicle
is designed to record, among others, the following
online services
If the vehicle has a connection to a wireless network,
this makes it possible to exchange data between
the vehicle and other systems. The connection to
the wireless network is established via the vehicle's
data:
cough:
own transmitter and receiver unit or via its mobile
terminal, e.g. For example, a mobile phone.
Via this connection you can use online functions
such as online services and applications (apps)
from Volkswagen or other providers.
— how various vehicle systems have performed
ass,
— whether the driver and front passenger seat
belts were fastened/fastened, — how hard the
Manufacturer's own services
driver pressed the brake and/or accelerator pedal
(if at all),
In the case of Volkswagen online services, the
corresponding functions and the data protection
information related to them are described or located
in an appropriate place, e.g. For example, in an own
description of services or on an Internet page.
Personal data may be used for the provision of
online services. The data exchange takes place via
a secure connection, e.g. For example, using the
manufacturer's IT systems provided for this purpose.
Unless you have permission
— how fast the vehicle was traveling.
These data help to better understand the
circumstances of situations in which accidents occur
and injuries occur.
Data from driver assistance systems is also
recorded. In addition to information about whether
the systems were online, offline,
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Information for the client
2024 VW Tiguan Owner's Manual
