Do I have to update the system?
emergency, no phone calls and no data can be transmitted.
· Suchen Sie einen anderen Standort auf.
WARNING
In your own interest, you should update the system as soon as
possible. Wenn die Systemaktualisierung mehr fach durch den
Fahrer abgelehnt wird, muss ein hierfür qualifizierter Fachbetrieb
aufgesucht werden.
Volkswagen recommends a Volkswagen dealer.
The vehicle may be damaged by factors beyond the control of
Volkswagen AG. These may be in particular:
Can I interrupt the installation of the software?
Insufficient network coverage
· Improper use of mobile terminals
Data loss during transmission
No, it is not possible.
What happens if the software installation is interrupted?
If the software installation is interrupted, e.g. For
example, due to damage to the vehicle's electrical system,
control units cannot be updated and may be damaged by
incomplete software installation.
· Ungeeignete und schadhafte Apps Dritter.
Schadsoftware auf Datenträgern, Computern, Ta
blets und Mobiltelefonen.
Service portfolio
Volkswagen WeConnect
The initial service allocation shown here represents the maximum
volume possible. The maximum possible volume is only available
Introduction to the topic
on a few vehicle models. During the life of the vehicle you can
change the allocation shown here.
We Connect must zur Nutzung erst durch Abschluss eines We
Connect Vertrags mit der Volkswagen AG online aktiviert werden
und unterliegt einer lände rabhängigen Laufzeitbeschränkung.
After activating the service management in the infotainment
system, you can check whether and which services are available
in the vehicle ÿ p. 238.
Both the We Connect service portfolios offered by Volkswagen
In some countries and in the event of a contract renewal, the
services offered may be combined differently than indicated
and individual services can be changed, cancelled, deactivated,
reactivated, renamed and extended, even without prior notification.
here.
Die Sprach- oder Sucherkennungstechnologie für We
Connect erkennt und liefert nicht für alle Wörter Suchergebnisse
Infos zum Anlegen des Benutzerkontos, die Dienste beschreibung
und weitere Informationen finden Sie unter
zurück. So enthält beispielsweise die Google Spracherkennung
eine “Safe Search”-Funktion, die die Anzeige von Suchergebnissen
verhin dert, sofern auch versehentlich vulgäre Begriffe er kannt
wurden.
Die Ausführung und Verfügbarkeit der We Connect Dienste
und Diensteportfolios kann länderabhängig sowie fahrzeug- und
ausstattungsabhängig unters chiedlich sein.
Welche Dienste tatsächlich zu We Connect, We
Connect Plus und We Connect Fleet zum Zeitpunkt
Description of services Vor
Ihres Vertragsabschlusses oder Ihrer Ver tragsverlängerung
oder auf der Volkswagen Website. This also applies to the
possible individual We Connect options.
der Ausführung von We Connect Diensten die je weilige
Dienstebeschreibung lesen und beachten.
The descriptions are updated infrequently and are available
Services and functions of We Connect that do not have to
1. Stets die neueste Ausgabe der jeweiligen Diens tebeschreibung
be activated
verwenden.
The following services also work without We Connect activation:
WARNING
— Emergency call service
— Online customization.
In areas with insufficient mobile phone and GPS coverage,
it is not possible to make calls from
— In-Car applications in the In-Car-Shop.
2. 3. 4
data transmissions
The Emergency Call Service is available regardless of
— Independent online ventilation.
logging into the infotainment system.
We Connect Fleet Services
Personalization and purchase of In-Car apps require login to the
infotainment system, but vehicle activation on a We Connect
account is not required.
Basically, these services are only available to companies and fleet
managers.
In addition to We Connect services include:
— Digital route book.
WeConnect Services
— Digital refueling record.
— Driver efficiency.
maximum volume possible. Not available on all vehicles or in all
countries.
— GPS location and route information.
— Consumption analysis.
— Trip data
— Vehicle status
— Maintenance manager.
— Vehicle status report.
— Information call
— Mobile key.
Individual We Connect options
— In-Car applications. These applications can be directly pre-
installed in the infotainment system and can be activated by the
user. Provided it has been technically implemented, the apps
can also be purchased and installed in the infotainment system
via the In-Car-Shop.
— Emergency call service
— Assistance call and automatic notification of acci
dente.
— Parking position.
— Service appointment scheduling.
— Digitale Betriebsanleitung (User Guide).
—We Experience.
— Doors and lights.
- WiFi access point
— App-Connect.
We Connect Plus services
— Data packet. Paid data rates for the use of online functions,
eg 2 GB per month.
maximum volume possible. Not available on all vehicles or in all
countries.
— All We Connect services.
— Purchase of additional mobile keys.
— Departure times
- Carry
Activation of We Connect, S-PIN
— Air conditioning.
and vTAN process
—Apple Music®.
—TIDAL.
WeConnect Activation
— Zone notification.
Folgende Schritte sind zur We Connect Aktivierung einschließlich
— Speed notification.
Registrierung notwendig:
— Horn and turn signals.
— Charging stations.
nect.volkswagen-we.com or directly via the infotainment
system in the User administration menu.
— Online burglar alarm.
— Update of online maps.
— Online route calculation.
2. We Connect best and active.
3. Add the vehicle to your user account.
— Online voice management.
4. Prove ownership.
— Online-Standheizung und -lüftung.
5. Prove your identity. It is only necessary if you have to
— Online traffic information.
run security-relevant We Connect services.
- Parking lots.
- Gas stations.
directly in the infotainment system. To activate it via the
— Verriegeln & Entriegeln.
—Online Radio.
5 N M 0 1 2 7 6 0 A J
infotainment system, proceed as follows:
235
Volkswagen
1. HOME Nutzerverwaltung Hauptnutzer werden anti
Proof of ownership and identity
ppen.
Oder: MENU Nutzerverwaltung Hauptnutzer werden
antippen.
Become a main user (accreditation of ownership)
Follow the rest of the instructions and the information displayed
on the infotainment system. During activation, you may be asked
(Method of the 2 keys).
to create an S-PIN ÿ p. 236, S-PIN.
Um Hauptnutzer zu werden und dafür den Besitz nachweis
des Fahrzeugs zu erbringen, benötigen Sie die beiden zum
Fahrzeug gehörenden mechanicschen Fahrzeugschlüssel. Proof
of ownership takes place in the vehicle during registration or, if
you already have a We Connect user account, via the infotainment
system under User Administration.
activation option
Yeah
10", 9.2" and 8" infotainment system
8.25" infotainment system not possible
6.5" infotainment system not possible
We Connect portal yes yes
1. Switch on the ignition and the infotain system
I lied.
WeConnect app
S PIN
2. In the infotainment system, log in to We Connect.
The S-PIN is a sequence of several numbers, which can be
freely selected when registering with We Connect.
Or: Open the User Administration menu
settings
Become a master user and follow the ins
tructions.
When creating the S-PIN, avoid easy-to-guess number
sequences and known dates of birth. In the We Connect user
account under “Account settings” you can change the S-PIN.
3. Öffnungstaste am ersten Fahrzeugschlüssel drücken.
4. Öffnungstaste am zweiten Fahrzeugschlüssel drücken.
The S-PIN is required, for example, to protect your user profile or
to run a security-relevant We Connect service in your vehicle.
Once the infotainment system has processed the radio
frequency orders, the accreditation of the property will have
been completed.
You must treat the S-PIN with absolute confidentiality.
On the We Connect portal you can monitor the current status.
Aus Sicherheitsgründen sollten Sie im Falle der Of fenbarung
der S-PIN gegenüber einem Dritten die S PIN unverzüglich
ändern.
How is ownership proven?*)
vTAN process
10", 9.2" and 8" infotainment system
to)
When a mobile key is downloaded and installed from the We
Connect portal for the first time to the main user's phone, the
vTAN process has to be performed:
8.25" infotainment system
to)
6.5" infotainment system
WeConnect portal
b)
1. In the vehicle turn on the ignition, and if necessary
necessary, turn on the infotainment system.
not possible not
possible
WeConnect app
2. Follow the instructions in the We Connect app and in the
infotainment system.
*) Proof of ownership in the vehicle can be done in two ways: a)
Method of the 2 keys. b) Übertragen der Registrierungscodes aus
dem We Connect Portal oder der We Connect App in das
Infotainment-System.
3. Enter and confirm the vTAN of the application in the
infotainment system.
The vTAN process is complete.
Proof of identity (Volkswagen Ident)
If the vTAN prompt window is not displayed automatically,
Identity verification must be performed before you can use
security-relevant We Connect services, such as the “Lock and
Unlock” service. Identity accreditation can be done in two ways:
please request the vTAN manually in “Mobile Key” or “User”.
— In person at the Volkswagen dealer.
236
data transmissions
— By means of a videoconference providing the
identity documents in the We Connect application.
in der jeweils aktuellen Version über die Volkswagen
Website aufgerufen werden kann.
Permanent transfer of the
You can find more information about Volkswagen
Ident on the We Connect portal at
vehicle If the vehicle was purchased used or
someone else has left the vehicle for permanent
use, We Connect may already be activated and the
previous user still has the possibility of accessing the
Data exchange during the video conference
registered data via We Connect and control certain
functions of your vehicle.
may incur costs. Die Höhe die ser Kosten ist
abhängig von Tarifen und Verträgen, die Sie mit
Drittanbietern, z. B. Telefon- oder Mobil funkanbieter,
abgeschlossen haben.
In the infotainment system, you can check whether
your vehicle is assigned to a person as the main
user. In this case, you can register yourself as the
main user of the vehicle and thus automatically delete
the previous main user.
legal provisions
Alternatively, via the infotainment system you can
permanently delete the previous user directly as
main user, as well as put the vehicle in offline mode
(ÿ p. 238) and thus limit both the communication of
Bei der Nutzung der We Connect Dienste werden In
formationen über das Fahrzeug online übertragen
und verarbeitet. Diese Daten können zumindest indi
rekt auch Aufschluss über den jeweiligen Fahrer zu
lassen, z. B. Fahrverhalten. As a contracting party to
the We Connect contract with Volkswagen AG, you
must ensure that data protection and personal rights
are respected when your vehicle is used by relatives,
friends or other drivers. Therefore, you must inform
drivers in advance that the vehicle transfers and
receives data online, and that you can access said
data.
your vehicle with the data server of Volkswagen AG
such as the processing of personal and vehicle data.
Deactivate We Connect services
To activate and deactivate the We Connect services,
you have the following functions:
Failure to take this obligation to inform into account
may violate certain rights of the occupants.
— Central deactivation or activation via the
infotainment system ÿ p. 238, Privacy.
— Individual deactivation or activation via your user
Tracking services: query all occupants Tracking
account on the We Connect portal or in the We
services need vehicle and geographic data, for
Connect app.
example, to determine if the vehicle is being used
within defined speed limits, where it has been parked
Ein Ausführen der jeweiligen Dienste ist erst wieder
möglich, nachdem die entsprechende Deaktivierung
aufgehoben wird.
or if it is being stopped. you are using in the set
geographical area. Diese Informationen werden im
We Connect Portal und in der We Connect App
angezeigt.
Streamingdienste, z. B. Apple Music, können nur ge
meinsam aktiviert oder deaktiviert werden, auch
wenn sie im individuellen Menü einzeln aufgeführt
sind.
For this reason, before setting off, ask all the
occupants of the vehicle if they agree with the
activated services. Wenn das nicht der Fall ist,
Services required by law and their data
transmission cannot be switched off or
deactivate, for example, the “emergency call
system (eCall)”.
deaktivieren Sie sofern möglich die Dienste oder
schließen Sie den Insassen von der Fahrzeug
nutzung aus.
Personal information
Volkswagen protects your personal data and uses
it only insofar as this is permitted by law or you have
anomalies
given your consent for use. Nähere Informationen zur
Datenve rarbeitung im Zusammenhang mit den We
Auch wenn Voraussetzungen für die Nutzung der
Dienste erfüllt sind, kann die Ausführung der
We Connect Dienste durch Faktoren gestört oder
unterbunden werden, die außerhalb der Kontrolle
5 N M 0 1 2 7 6 0 A J
Connect Diensten finden Sie in der
Datenschutzerklärung, die
237
Volkswagen
If the data transmission is limited with the function
for Volkswagen AG liegen. These may be in particular:
In the “Privacy” section, it is not possible to enable or
disable files separately.
— Wartungen, Reparaturen, Deaktivierungen, Soft
wareaktualisierungen und technische Erweiterun
gen an den Telekommunikationsanlagen, Satelli
ten, Servern und Datenbanken.
Function button: function
Service administration
show services
— Change of the mobile telephony standard for
the transmission of mobile data by the
telecommunications service provider, for example,
from LTE or UMTS to EDGE or GPRS.
All: overview of all services available in the
vehicle.
Activate: to activate one or more services.
Disable: to disable one or more services.
— Disconnection of an existing mobile telephony
standard by the telecommunications service provider.
Fit options are not available in all markets or on all vehicle models.
— Interference, disturbance or interruption in the
GPS and mobile phone signal reception due to, for
example, high-speed driving, solar storms, weather
influences, topography, jamming equipment and
Privacy
Introduction to the topic
intensive use of mobile phones on the radio cells in
question.
The “Privacy” function gradually allows or prevents
data transmissions between the vehicle and the
— When you are in areas with no or insufficient mobile
Internet.
phone or GPS coverage. Also p. g., in tunnels,
confined areas between very tall buildings, garages,
underpasses, mountains and valleys.
The desired mode can be set in the infotainment
system.
The “Privacy” function only applies to data
transmissions via the OCU with an integrated eSIM
card. Die Datenübertragung eines gekoppelten Mobil
telefons mit der Telefonschnittstelle kann über die
— External information from third-party providers
available with limitations, incomplete or incorrect,
e.g. eg, representations of maps.
— Länder and Regionen, in denen We Connect nicht
angeboten wird.
Funktion “Privatsphäre” nicht unterbunden werden.
Die Funktion “Privatsphäre” ist nicht in allen Info
tainment-Systemen verfügbar.
Services required by law and their data transmission
cannot be switched off or deactivated, for example
Service administration
the “emergency call system (eCall)”.
Diensteverwaltung aufrufen: System Service antippen.
With the service management you can do the
Please note that all vehicle users can
following in the infotainment system:
configure individual settings in the “Privacy”
— See which We Connect services are currently
available in the vehicle.
function. These settings may not match what the
vehicle owner wants.
— The number of We Connect services that are
activated or deactivated.
— Activate or deactivate We Connect services.
Glossary
wagen-we.com.
To allow or prevent data transmissions, activate one
of the following four modes in the infotainment system.
If you deactivate each and every We Connect
service, the OCU may continue to transmit
data.
Mode: Offline
Settings
We Connect services can be activated and deactivated
separately. To do this, open the dropdown menu on
the service and select.
In this mode the following happens:
238
data transmissions
2024 VW Tiguan Owner's Manual
